learning from faux pas, miscalculations and decisions gone wrong
Popular Posts
When a customer's suggestion is actually a strong preference
Amy Edmondson - in today's complex organizations, failures are inevitable
Kathryn Schulz discusses the importance of regret
Saturday, October 15, 2011
Wall Street Journal collects 10 CEO video apologies
The Wall Street Journal "Deal Journal" blog
has collected
YouTube clips of 10 CEO apologies, the most recent being RIM Co-CEO Mike Lazaridis apologizing for the company's lengthy service outage:
You can view the entire collection here
.
No comments:
Post a Comment
Newer Post
Older Post
Home
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment