learning from faux pas, miscalculations and decisions gone wrong
Board member applauds executive for explaining a big mistake
A customer meeting takes a turn into the very unexpected
Author Ian McEwan - "There are ways of being wrong that help others to be right"
Thursday, November 15, 2007
Mistake Bank #12 - Don't forget about support!
When I began my first job as a product manager, I inherited a new product that was being sold by a large partner. And once the first sale happened, I learned that having a support strategy is not optional.
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