After seeing it firsthand, over and over, I actually believe what I have been preaching, that every misstep is an opportunity to deepen the connection to the guests. Corrections are more heartwarming than perfections.
Thursday, October 27, 2011
"Corrections are more heartwarming than perfections"
From the terrific "You're the Boss" small business blog on the New York Times website, a quote from restaurant owner Bruce Buschel, reflecting on what he has learned from his first year in operation:
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