"Corrections are more heartwarming than perfections"

From the terrific "You're the Boss" small business blog on the New York Times website, a quote from restaurant owner Bruce Buschel, reflecting on what he has learned from his first year in operation:

After seeing it firsthand, over and over, I actually believe what I have been preaching, that every misstep is an opportunity to deepen the connection to the guests. Corrections are more heartwarming than perfections.