learning from faux pas, miscalculations and decisions gone wrong
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When a customer's suggestion is actually a strong preference
Amy Edmondson - in today's complex organizations, failures are inevitable
Negative feedback valuable? Let us count the ways
Thursday, August 23, 2007
Overextending the expense account on client entertainment
Hank Bates tried to make up for an embarrassing mistake by his boss by inviting his clients to a nice dinner... and may have been a bit too generous.
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