Thursday, October 17, 2013

Tips for providing negative feedback

In the post from yesterday on encouraging productive responses to mistakes, I cited giving timely precise feedback as an important component. But giving useful negative feedback is hard, so I was happy to read this post from Michael Roberto (based on this Fast Company article) with good tips for doing just that.

In addition to the tips listed, I'd add yet another: announce your intention. Ask, "Is it OK if I give you some feedback?" This will allow the recipient to prepare him/herself for what's to come. Their answer of "yes, sure" will open the door for a useful dialogue, moreso than if you lay it on them without warning.

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