Early on, I thought I could remember everything, so I never used to write down anything. When I was around 28, and running a big computer center, my manager would give me 10 things to do, and I would get nine done. But he always seemed to know which one I didn’t do. He told me: “Shibu, please get it right. Write it down.” That changed my life. Now I’m very disciplined. I write it down, and I take care of each item and follow through.
Bryant's new book is called Quick and Nimble: Lessons from Leading CEOs on How to Create a Culture of Innovation.